Return Policy - Chef's Edge
At Chef Edge, we want you to be completely satisfied with your purchase. If you are not satisfied, merchandise purchased directly from Chef Edge may be returned for a refund within 60 days of delivery, provided the following conditions are met.
Return Conditions
To be eligible for a return:
- Items must be unused, uninstalled, and in their original condition.
- All parts, manuals, and original packaging must be included.
- A Return Merchandise Authorization (RMA) must be obtained before sending any item back.
To request an RMA, please contact us at:
christiangbreen@gmail.com
Items returned without prior authorization may not be accepted.
Exchanges
We do accept exchanges. Once your return is scanned in transit or received, we can arrange shipment of the replacement item.
Return Shipping & Fees
- Return shipping costs are generally the customer’s responsibility, unless the item is defective or incorrect.
- Original shipping charges are non-refundable.
Refunds
After we receive and inspect the returned item(s), refunds will be issued to the original method of payment within 3–5 business days.
Please note that it may take 1–2 billing cycles for the refund to appear on your statement, depending on your payment provider. You will receive an email confirmation once your refund has been processed.
Incorrect or Damaged Items
If you receive the wrong item or a defective product, please contact us immediately at:
christiangbreen@gmail.com
Our team will assist you as quickly as possible to resolve the issue.
Non-Returnable Items
- Custom or special orders are non-returnable.