At Chef's Edge, we understand you're excited to receive your new tools. We strive to process and ship your order as quickly and efficiently as possible.
1. Order Processing Time: All orders are processed within 1 to 2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that during peak seasons (e.g., holidays, sales events), processing times may be slightly longer.
2. Shipping Rates & Delivery Estimates:
Domestic Shipping (within Canada):
| Service | Weight | Delivery time | Cost |
|---|---|---|---|
| Standard | 0–2 kg | 3–9 business days | $14.90 |
| Standard | 2–30 kg | 3–9 business days | $21.90 |
| Express | 0–2 kg | 1–2 business days | $21.90 |
Free standard shipping on orders over $100 CAD.
Shipping to the United States:
| Service | Weight | Delivery time | Cost |
|---|---|---|---|
| Standard | 0–0.5 kg | 4–8 business days | $7.90 |
| Standard | 0.5–1.5 kg | 4–8 business days | $19.90 |
| Standard | 1.5–30 kg | 4–8 business days | $29.90 |
| Express | 0–1.5 kg | 2–3 business days | $34.90 |
Free standard shipping on orders over $100 USD.
Delivery estimates above are shipping time only. Add 1–2 business days processing time for a full order estimate.
3. Shipping Carriers: We primarily use Canada Post, Purolator, UPS Canada, FedEx and Amazon Logistics for our shipments. The carrier used for your order may vary based on your location and the size/weight of your package.
4. Order Tracking: Once your order has shipped, you will receive an email notification from us that includes a tracking number. You can use this number to track your order's journey directly through the carrier's website. Please allow up to 24 hours for the tracking information to become active.
5. Customs, Duties, and Taxes (for International Orders): Chef's Edge is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We recommend checking with your local customs office for more information on potential charges.
6. Shipping to P.O. Boxes or APO/FPO Addresses: We are able to ship to P.O. Boxes and APO/FPO addresses. Please ensure all necessary information is provided accurately during checkout.
7. Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address provided by the customer, or if the package is refused, the customer will be responsible for the original shipping charges plus any return shipping fees incurred. A new shipping fee will be charged for re-delivery.
8. Lost or Stolen Packages: Chef's Edge is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.